Escalation

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Escalation

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The escalation tab allows the user to add location details and escalation information for each location.

This information can also be displayed in the WorkMonitor application for easy reference for control room staff.

The E-mail details option can be used to transmit by e-mail the text in the details window.

To do this enter a valid e-mail address into the field directly under the details window and click the Email Details button, confirmation text will appear to confirm that the message has been sent.

 

Additional fields allow users to set a last reviewed date on the escalation and the name of the reviewer.

 

NOTE: Customers using Gallinet's outsourced monitoring service should ensure that all escalation instructions intended for controllers when opening an incident window are located in the Escalation box. Controllers will not be initially presented with any contact from the Details box when opening an incident.

 

Escalation

Escalation