Gallinet TelMe terms and conditions
Gallinet TelMe terms and conditions
PART A – CONDITIONS
Gallinet TelMe is a service that enables customers to upload and store electronic copies of documents or files with Gallinet. You can access these documents or files remotely from within PeopleHours™ using an internet connection.
Gallinet TelMe is only available to Gallinet customers. You can access Gallinet TelMe through PeopleHours™ the Gallinet TelMe app (Android only – we will tell you when Gallinet TelMe becomes available on other platforms). Gallinet TelMe only works with compatible devices or browsers we specify from time to time. You may need to change your browser if we change the versions we support. In addition to these specific Gallinet TelMe terms and conditions, other terms and conditions apply to your use of Gallinet TelMe, PeopleHours™ and all Gallinet’s services.
You must not upload anything to Gallinet TelMe that contains any unlawful or inappropriate content or breaches the rights of another person (such as copyright or trade secrets). You are responsible for all documents or files you upload and confirm you own or have the necessary rights or permissions to submit them to Gallinet TelMe.
We have no obligation to monitor your use of Gallinet TelMe but we may screen, reject or remove documents to comply with any law, regulation, code or other duty that applies to us, including where we feel that they breach these terms. We may also screen documents and files for viruses and inappropriate content before or after they are uploaded. If we find any inappropriate or illegal content, we may be required to report this to the appropriate authorities.
As you use Gallinet TelMe, we will store the documents or files you upload and information about your use of the service.
We may share your information with other companies in the Gallinet Group and our suppliers, where necessary to provide the Gallinet TelMe service. We may also share your information with any third party you authorise us to, or to satisfy any law, regulation, code or other duty that applies to us, or to prevent, detect and prosecute fraud, money laundering and other crime or potentially unlawful conduct.
We are not liable for your use of Gallinet TelMe or if you are unable to access or use the service at any time. Gallinet TelMe is a backup service that enables you to save copies of your files or documents, however, you remain responsible for retaining originals of these. We may block or suspend your use of Gallinet TelMe at any time. Gallinet TelMe is linked to your PeopleHours™ or Control Room Monitored service and will end if you no longer have access to these services – eg, if you close or terminate your service or subscription. If we make changes to Gallinet TelMe, we may ask you to accept new terms and conditions to continue viewing or uploading your documents. If you decide not to accept the changes or you terminate the service you must remove your documents immediately from Gallinet TelMe. We will normally retain these documents or files for a period of 30 days, in case you want to use Gallinet TelMe again, and may retain backup copies of them for up to 60 days in total. However, we may permanently delete your documents and files at any point after closing your Gallinet TelMe service.
We will not retain copies of your documents or files after you permanently delete them.
You are responsible for and may be charged by your service provider for internet and data access when you use Gallinet TelMe. You are responsible for any internet and data access charges you incur.
PART B – ADDITIONAL CONDITIONS
These additional terms and conditions relate to Gallinet TelMe and supplement and amend the general terms and conditions of your Customer Agreement with us (Gallinet Ltd). In the event of any inconsistency between these additional terms and conditions and the general terms and conditions of your Customer Agreement, these terms will apply in relation to the Gallinet TelMe service (the ’service’).
1.1 The service enables customers to upload and store electronic copies of documents with Gallinet.
1.2 Gallinet TelMe is available within PeopleHours™ and TelMe apps. This means that terms and conditions of your Customer Agreement with us and our terms and conditions relating to Gallinet’s services apply to operation of the service. Words given specific meanings in those terms and conditions have the same meaning in these additional terms and conditions.
1.3 You can access your stored documents or files remotely using an internet connection.
2. ACCESSING THE SERVICE
2.1 Gallinet TelMe is only available to Gallinet customers. You can access Gallinet TelMe using compatible web browsers or through your Gallinet TelMe app. Gallinet TelMe only works with compatible devices or browsers we specify from time to time. You may need to change these if we change the versions we support.
2.2 By using the service through either PeopleHours™ or the Gallinet TelMe App, you consent to us accessing information about your device for the purpose of registration and authentication when using the service. You also consent to us using session cookies, which are needed for the service to work effectively and to access your device to enable upload of documents.
3. USING THE GALLINET TELME – THIRD-PARTY RIGHTS
3.1 You can upload documents or files but you must not upload anything that contains any unlawful or inappropriate content or breaches the rights of another person. For example, you agree not to:
a.Upload, share or save any documents or files that have malicious content, such as viruses, worms or Trojans, or are intended to disrupt any hardware or software
b.Upload, share or save any inappropriate, profane, pornographic, defamatory, obscene, indecent or unlawful materials
c.Upload, share or save documents or files that contain images, photographs, software or other material protected by intellectual property laws, unless you own the intellectual property or have all necessary consents to use it
d.Upload, share or save any music or video files or documents that contain these
e.Use the service in any manner that infringes any copyright, trade mark, trade secret or other rights of another party
f.Falsify or delete any digital rights management information, such as author attributions, labels or trademarks from any document or file you upload
g.Breach any guidelines we provide you for using the service
h.Upload, share or save any compressed or encrypted files or documents with password restrictions or embedded content as this may prevent us from scanning them in accordance with these terms
i.Upload any documents or files you know or suspect to be fake or fraudulent or contain fraudulent or false materials
j.Circumvent any rules, limits or restrictions we place on your use of the service
3.2 Some files or documents may contain images, photographs, software or other material owned by someone else or protected by intellectual property laws. Uploading these files or documents without permission may breach rights of others and may constitute an offence.
3.3 By uploading any files or documents into Gallinet TelMe you confirm and warrant that you have permission to do so and that you will be responsible for and pay any losses, damages or costs we may incur as a result of any action taken against us for hosting your documents or files in Gallinet TelMe. These costs may include claims for damages from third parties or costs incurred in connection with requests to take down any offending materials.
3.4 When using the service, you must not:
a.Use it in any unlawful manner, for any unlawful purpose or in any manner inconsistent with the agreement, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code into Gallinet TelMe or PeopleHours™.
b.Use it in a way that could damage, disable, overburden, impair or compromise it, Gallinet' systems or security or interfere with other users
c.Collect or harvest any information or data from the service or our systems, or attempt to decipher any transmissions to or from the servers running Gallinet TelMe or PeopleHours™.
4. STORAGE LIMIT AND FILE TYPES
You can only upload files and documents that meet the specifications set out in these conditions. Gallinet reserves the right to apply a storage size caps.
5. GALLINET DOCUMENTS
We may use Gallinet TelMe to provide you some electronic documents or information we hold for you, such as electronic statements, invoices. We may also send notices or other information about your relationship with us to Gallinet TelMe.
6. MONITORING THE SERVICE
6.1 We may monitor your use of the service, including to comply with any law, regulation, code or other duty that applies to us. For example, we may, in certain circumstances, be required to retain and disclose information uploaded using the service or other communications data, such as location, traffic or user data.
6.2 Although you are responsible for all documents or files you upload using the service, we reserve the right to screen, remove or reject any files or documents if we feel that they breach these terms or the terms of any other agreement between us, including to comply with any law, regulation, code or other duty that applies to us. If we find any inappropriate or illegal content uploaded in breach of these terms and conditions, we may be required to report this to the appropriate authorities.
7. DELETING YOUR FILES
7.1 Gallinet TelMe allows you to save copies of your files or documents. However, you remain responsible for keeping the originals of these. You should ensure that you download copies of any documents or files you have stored in Gallinet TelMe before closing your Gallinet TelMe account.
7.2 We will not retain copies of your documents after you permanently delete them from Gallinet TelMe.
7.3 You must download, remove or delete your documents or files before you stop having access to Gallinet TelMe – eg, when you close your Gallinet account used to register for the service or end your Online or TelMe App subscription. You must also do this if we have changed Gallinet TelMe or our terms and conditions and you do not accept these changes. On closing your Gallinet account or ending your relationship with us, we will normally retain your documents or files for a period of 30 days (in case you want to reactivate the service) and may retain backup copies of them for up to 60 days, in total. However, we may permanently delete your documents and files at any point after closing your Gallinet TelMe account.
Any documents you permanently delete from Gallinet TelMe will not be available to you or anyone you have shared those documents with.
8.1 In addition to Gallinet’s charges for this service:
a.Your service provider may charge you for internet and data usage
b.Your mobile network operator may charge you to receive SMS (or text) messages where you use Gallinet TelMe to set reminders and alerts to be sent to you via SMS
8.2 Accessing Gallinet TelMe from a mobile device may cost more, in particular if you attempt to upload or download large documents/files on your mobile or use Gallinet TelMe when roaming. You must provide all equipment and connectivity necessary to access Gallinet TelMe, and you are responsible for any internet, data usage or SMS charges you incur in using the Gallinet TelMe service.
9. LIMITATION OF LIABILITY
10.1 You acknowledge that the transfer of documents, files and information across an open network such as the internet carries security, corruption and other risks. We are not liable for any losses or costs you incur as a result of any documents, files or information being corrupted, degraded or intercepted in transit prior to reaching our network.
10.2 We are not liable for any losses or costs you incur from:
a.Any failure or inability to access or use the service at any time
b.If any files you upload become corrupted or are otherwise unavailable or deleted
c.Use of or any reliance you place on the service or any information you receive in connection with it
d.Our failing to monitor or screen documents or files
f.Our incorrectly classifying documents or files as fraudulent or genuine
g.Acquiring or using a substitute service if you are unable to use the service
10.3 We shall not be in breach of these terms and conditions nor liable for any delay in performing, or failure to perform, any obligations under these terms and conditions if such delay or failure arises from events, circumstances or causes beyond our reasonable control, abnormal or unforeseeable circumstances.
10.4 Nothing in these terms and conditions limits our liability for: death or personal injury arising from our negligence; fraudulent misrepresentation or misrepresentation as to a fundamental matter; or any other liability which cannot be excluded or limited by law.
10.5 Subject to this clause, our aggregate liability under these terms and conditions will not under any circumstances exceed the sum of £50.
Because the service potentially contains personal, commercial and financial information, you must keep your device secure and close the service or log out of your PeopleHours™ session or TelMe App if you are not using it. The conditions in your Customer Agreement or Gallinet TelMe App terms and conditions relating to security apply to your use of the service.
12. CHANGES TO TERMS AND CONDITIONS
12.1 We can change the terms and conditions at any time in accordance with the general conditions by contacting you electronically, for example, by sending you an email with details of the change or notifying you of a change when you next use Gallinet TelMe or by inclusion of this fact on your invoice. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of Gallinet TelMe. If you do not accept the new terms and conditions, you may be required to close your Gallinet TelMe account and remove all your documents. If you are given an opportunity to close your Gallinet TelMe account following the changes but continue using the service, we will take this as acceptance of the new terms.
12.2 From time to time we may update the Gallinet TelMe service by introducing new features or functionality. Depending on the update you may not be able to use Gallinet TelMe unless you have downloaded the latest version of the service and accepted any new terms.
13. ENDING THE SERVICE
13.1 The relationship governed by these terms and your use of the service will end automatically if your Gallinet account used to register for the service is closed or you otherwise cease to be our customer.
13.2 You can end your use of the service at any time in accordance with the notice periods as set out in your service contract.
13.3 We can block or suspend your use of the service or end our relationship with you in accordance with our Customer Agreement.
13.4 If you or we end the relationship governed by these terms, we will permanently delete your documents and information.