Incident Messaging

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Incident Messaging

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PeopleHours™ incidents module allows users to send the contents of an incident log or the location details window directly from the incident windows via Email.

 

(Note: Sending incidents is not permissible via SMS to prevent lengthy messages being generated which could result in high message costs)

 

To email the open incident log or assignment details from within an open incident click either "Email Incident" or "Email Details".

 

Incident Messaging

Incident Messaging

A window will open requesting the Email address for the recipient, once entered click "OK" and the message will be sent.

An entry will automatically be made in the incident log noting that the message has been sent and to which address.

 

Enter Email Address

Enter Email Address

 

 

A record of all messages sent is maintained and available in the report functions.