This option is accessed by selecting the Location Data tab on the left of the window and is used to create and maintain the data required by the application for your customer location.
When you select the Location Data tab, the application will display a list of existing locations for the selected branch on the left of the window. If you have not selected a location from the location list on the left of the window, the fields displayed will be blank.
If you have selected a location from the list on the left of the window, the data for that location will be displayed.
At the top of the window you will see several tabs:
Details used to set up location address details
|Escalations||used to record operational information relating to the location for use within the Control Room environment|
Contracts used to set up contracts for the location
Posts used to set up the individual posts required
|Qualifications||used to define the qualifications required on the location and/or post|
|Time Capture||used to set up the method of capture, the calls types and call windows required for each event.|
|Notifications||used to select the notifiees who will receive email/SMS messages in the event of an employee missing a scheduled call.|
|Additional Data||Used to record keys and other equipment against the location.|
|TelMe||Used to access the TelMe functions. (TelMe help is provided in a separate manual: http://www.gallinet.com/help.htm)|
|Private Tab||Used for testing purposes and not normally accessible to users.|