Work Monitor

<< Click to Display Table of Contents >>

Navigation:  PeopleHours User Manual >

Work Monitor

Previous pageReturn to chapter overviewNext page


WorkMonitor - Introduction


The WorkMonitor application is used to monitor calls that are scheduled to be made by employees whilst they are on an event.

The application allows the calls to be dealt with either manually with the employees calling the control room direct or automatically by dialing the CallTaker service using the telephone number provided or via the TelMe smart phone app.

When the application is started, the Work Monitor window displays all of the expected calls for the next period for the WorkMonitor View displayed in the top left of the window.

WorkMonitor Views are defined in the Administration application.


The screen is designed to display duties up to 24 hours in advance. Please contact Customer Support if you need the default value to be changed.

There can be performance issues if large amounts of data need to refreshed however.



WorkMonitor Screen

WorkMonitor Screen


Users can be restricted to view only a single region or multiple regions.

If the user has access to multiple regions, the view can be changed by selecting the region required from the drop down list in the top left of the window.

The data for the new region will then be displayed.  

The columns displayed on the window are



the short name of the branch


the name of the location where the event is being carried out


the post attached to the event


the name of the employee allocated to the event


the type of call due


the employees’ personal identification number


the locations’ site identification number

Expected Time

the day, date and time that the call is expected.


the start and finish time of the window that has been defined for the call

The call type field is displayed in different colours depending on the status of the call, see the table below:



Calls that are not yet due


Calls that are now due within the defined time window


Calls that are late but are still within the defined time window


Calls that are overdue, i.e. are outside the defined time window


Calls that are overdue but will be automatically called by Ct-Out


The call overdue action settings in Time Capture are indicated on screen for each call using the following codes:



Outbound set to call Post telephone


Outbound set to call Employee Mobile


Set to Auto Take call when due



WM Post Codes

WM Post Codes

Overdue call actions

Overdue call actions


Once the call has been accepted manually or automatically via the CallTaker application, the call will be removed from the window.

The next call for the event and/or the employee, where applicable, will be displayed the next time that the data is refreshed.

If an employee misses an ON call, no further calls for the event will be displayed until the event has been booked on manually.

If an employee misses a CHK call, WorkMonitor will continue to display the missed call and will also display the next and any subsequent scheduled calls. If the missed call is not dealt with before the next call is due, it will be cleared down when the new call is taken.

If an employee misses an OFF call and it is not dealt with, the next scheduled ON for the employee will be displayed – as long as it is within the 24 hour window.

When the employee books on to the new event, WorkMonitor will book the employee of the previous event at the scheduled time.

Controllers using the Work Monitor application can add and modify events directly without needing access to the Schedule application.

If the network connection is not available when the data is refreshed, a message will be displayed on the screen indicating that there is a problem. A siren sound will also be played.

If a call should become overdue, an audible alarm will sound. The alarm will continue to sound every time the data is refreshed until the overdue call or calls are dealt with.