Work Monitor

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Work Monitor

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The WorkMonitor application is used to monitor calls that are scheduled to be made by employees whilst they are on an event and is designed to be used in control room.

The application allows the calls to be dealt with either manually with the employees ringing the control room direct or automatically by dialing the CallTaker service using the telephone number provided.

When the application is started, the Work Monitor window displays all of the expected calls for the next period for the WorkMonitor View displayed in the top left of the window. WorkMonitor Views are defined in the Administration application.

 

WorkMonitor Screen

WorkMonitor Screen

Users can be restricted to view only a single region or multiple regions. If the user has access to multiple regions, the view can be changed by selecting the region required from the drop down list in the top left of the window. The data for the new region will then be displayed.

The columns displayed on the window are

 

Branch

the short name of the branch

Location

the name of the location where the event is being carried out

Post

the post attached to the event

Employee

the name of the employee allocated to the event

Call

the type of call due

PIN

the employees’ personal identification number

SIN

the locations’ site identification number

Expected Time

the day, date and time that the call is expected.

Window

the start and finish time of the window that has been defined for the call

The call type field is displayed in different colours depending on the status of the call, see the table below:

 

ON

Calls that are not yet due

ON

Calls that are now due within the defined time window

ON

Calls that are late but are still within the defined time window

ON

Calls that are overdue, i.e. are outside the defined time window

ON

Calls that are overdue but will be automatically cleared

 

The call overdue action settings in Time Capture are indicated on screen for each call using the following codes:

 

O P

Outbound set to call Post telephone

O E

Outbound set to call Employee Mobile

A

Set to Auto Take call when due

 

 

WM Post Codes

WM Post Codes

 

 

Overdue call actions

Overdue call actions

 

Once the call has been accepted manually or automatically via the CallTaker application, the call will be removed from the window and the next call for the event and/or the employee, where applicable, will be displayed the next time that the data is refreshed.

If an employee misses an ON call, no further calls for the event will be displayed until the event has been booked on manually.

If an employee misses a CHK call, WorkMonitor will continue to display the missed call and will also display the next and any subsequent scheduled calls. If the missed call is not dealt with before the next call is due, it will be cleared down when the new call is taken.

If an employee misses an OFF call and it is not dealt with, the next scheduled ON for the employee will be displayed – as long as it is within the 24 hour window. When the employee books on to the new event, WorkMonitor will book the employee of the previous event at the scheduled time.

Controllers using the Work Monitor application can add and modify events directly without needing access to the Schedule application.

If the network connection is not available when the data is refreshed, a message will be displayed on the screen indication that there is a problem. A siren sound will also be played.

 

If a call should become overdue, an audible alarm will sound. The alarm will continue to sound every time the data is refreshed until the overdue call or calls are dealt with.

 

WorkMonitor Network Failure

WorkMonitor Network Failure

 

The application will retry every 5 seconds until the connection is re-established at which time the error message will be removed.

If for any reason the web session fails or is interrupted, an error message will be displayed.

 

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Click on the ‘OK’ button and you will be returned to the PeopleHours™ logon screen.