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Help & Support with PeopleHours

The fastest way to obtain assistance is to contact us by mailing support@gallinet.com or by ringing us on 01384-215 370
(office hours only - Calls recorded).

We really do genuinely want to hear from you if you need assistance, there are no call queues, no support ticket systems and no sales lines taking priority over existing customers.

Known Issues / Bug Reports.

User Manuals

TelMe Employee Usage Manual Android App View Online - (PDF)
TelMe Employee Usage Manual Apple IOS App View Online - (PDF)
TelMe Employee Usage Manual Web Portal View Online - (PDF)
PeopleHours & TelMe Administration Manual View Online - (PDF)

The links below provide links to specific sections in the  PeopleHours manual for your ease of reference

Forgotten Logon Password / Account Disabled

How2 manage duty schedules
How2 add a new employee to the system
How2 create recurring events / duties
How2 enable pop-ups to be used on your PC
How2 set multi-man check calls on an assignment
How2 enable and set TXT or SMS notification services
How2 edit public holiday dates
How2 view audit information for a specific duty

Notes on support

Please note that we are unable to provide support or assistance with matters relating to clients own IT equipment, infrastructure, software or internet connectivity.
PeopleHours requires HTML5 desktop compliant browsers to function, please note however that technical support is only provided for Microsoft Internet Explorer.
(Check which browser you are using)
Gallinet support staff my ask you to use screen sharing whilst providing support and we use Join.Me to achieve this.

Alternative Client Log on

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Regularly requested files

GL30 - Training request form.

Outsourced control room services clients should use this form to request training sessions relating to use of the PeopleHours application.

GL23 - Telephone recording investigation request.

Outsourced control room services clients should use this form to request any specific telephone recording to be extracted for investigation.

GL02 New or Amended assignment detail

Outsourced control room services clients should use this form to advise control of a new assignment. A completed example is here.

GL03 New or Amended employee detail

Outsourced control room services clients should use this form to advise control of new employees.
Spreadsheet for bulk submission.

GL29A DPA Subject Access Request

Individuals can request details of any personal information that is held on them.

links iconAccreditation / Regulation & 3rd party links

National Security Inspectorate

The National Security Inspectorate is the specialist approvals and certification body that inspects companies providing home security, business security and fire safety services. Choosing an NSI approved company ensures that the contractor you select works to the highest recognised industry standards as demanded by the Police, Fire and Rescue Services and insurance industry.

Gallinet is inspected to it's highest standard, Gold.

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Adobe Acrobat PDF Reader

Adobe's free reader software allows users to view, print and manage files in Portable Document Format (PDF). Both this web site and our PeopleHours application make use of this file format.

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