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Help & Support with PeopleHours

The fastest way to obtain assistance is to contact us by mailing support@gallinet.com or by ringing us on 01384-215 370
(office hours only - Calls recorded).

We really do genuinely want to hear from you if you need assistance, there are no call queues, no support ticket systems and no sales lines taking priority over existing customers.

 

The links below provide extracts from the full PeopleHours manual for your quick reference

How2 add a duty and employee
How2 add an employee to an existing duty
How2 add a new employee to the system
How2 change the allocated employee or the time of a duty
How2 create recurring events / duties
How2 enable pop-ups to be used on your PC
How2 set multi-man check calls on an assignment
How2 enable and set TXT or SMS notification services
How2 edit public holiday dates
How2 view audit information for a specific duty

HEX Colour Codes for event types

 

Larger & more technical documents are also detailed below

TellMe Employee Usage Manual (Right-click "save as...)
TellMe Administration Manual (Right-click "save as...)
Full User Manual PDF (Right-click "save as...)
Latest Release Notes PDF (Right-click "save as...)

Limits on support

Please note that we are unable to provide support or assistance with matters relating to clients own IT equipment, infrastructure or internet connectivity.
PeopleHours requires Microsoft Internet Explorer to fully function.

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Regularly requested files

GL30 - Training request form.

Outsourced control room services clients should use this form to request training sessions relating to use of the PeopleHours application..

GL23 - Telephone recording investigation request.

Outsourced control room services clients should use this form to request any specific telephone recording to be extracted for investigation.

GL02 New or Amended assignment detail

Outsourced control room services clients should use this form to advise control of a new assignment. A completed example is here.

GL03 New or Amended employee detail

Outsourced control room services clients should use this form to advise control of new employees.

links iconAccreditation / Regulation & 3rd party links

National Security Inspectorate

The National Security Inspectorate is the specialist approvals and certification body that inspects companies providing home security, business security and fire safety services. Choosing an NSI approved company ensures that the contractor you select works to the highest recognised industry standards as demanded by the Police, Fire and Rescue Services and insurance industry.

Gallinet is inspected to it's highest standard, Gold.

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The British Institute of Cleaning Science

The British Institute of Cleaning Science, Founded 1961 with 5,000 members and it's the largest independent body within the cleaning industry. Gallinet's systems and services are used by many cleaning contractors to monitor their employees well being whilst working alone as was as their time and attendance for contractual compliance, Pay and billing calculations.

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Adobe Acrobat PDF Reader

Adobe's free reader software allows users to view, print and manage files in Portable Document Format (PDF). Both this web site and our PeopleHours application make use of this file format.

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