Outsourced Control and Information Room

GalliNet's state of-the-art Outsourced Control and Information Room monitoring services can be directly controlled by you or monitored on your behalf by our dedicated controllers.

In addition to the obvious and significant cost benefits of an outsourced control room, Gallinet provides a professional team of controllers that provides impartial, reliable and experienced handling of situations that would be difficult for a security company to assemble without serious investment in both money, technology and staff.

A full control facility is simply expected by all clients, small and large. Companies not listing such a service within their portfolio are at a considerable disadvantage compared to those that do.

Flexibility and core requirements

Mobile Supervisors doubling up as Controllers or Operations Managers being awoken in the middle of the night is no longer acceptable to today’s demanding client base, if indeed it ever was! Gallinet’s Outsource Control Solution will provide you with a highly cost-effective service, including the following key benefits: -

• Client controlled input of staff rosters, new assignments & staff via a secure web connection from any PC and live officer booking on status to your smart phone or PDA.
• Recording of all on/off duty and check calls
• Client defined incident escalation procedure for missed call events
• Receiving and passing of alarm activations
• Maintenance of a comprehensive real-time incident log instantly available via a secure web connection
• Instant Management analysis reports on demand via secure web connection, where and when you want them.

GalliNet's secure computer systems can be accessed by you or your staff directly.

Our clients enjoy the ability to directly enter all their operational details such as assignment information or rosters via a secure web site using any PC with net access via the PeopleHours system. Information entered in this way is instantly available to our Control Room staff. Similarly clients have the ability to obtain reports on their staff's activities in real-time to their Smart Phone or PDA. You can quite literally sit at home and still know everything!.

There are further benefits such as the option of allowing your staff view-only access to preview their working schedules or even giving clients the ability of viewing their own records! All this in total confidence that they are only seeing the information that relates to them, nothing else.

Indeed Gallinet's fully monitoring services, including PeopleHours access, often cost less than just the costs associated with purchasing your own scheduling software solution, before you even start to include your own staffing costs.