Gallinet Outsourced control room service

 

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Outsourced Control Room Services

GalliNet's state of-the-art NSI Gold accredited Outsourced Control and Information Room monitoring services can be directly updated by you whilst monitored on your behalf by our dedicated professional security controllers. Our UK based Control room service includes FREE usage of our PeopleHours web based management application allowing you to control, management and report on every aspect of your operation.

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Outsourced Control & Information Room

In addition to the obvious and significant cost benefits of an outsourced control room, Gallinet provides a professional team of controllers that provides impartial, reliable and experienced handling of situations that would be difficult for a security company to assemble without serious and considerable investment in both money, technology and staff.

A full control facility is simply expected by all clients, small and large. Companies not listing such a service within their portfolio are at a considerable disadvantage compared to those that do.

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question iconWhy Outsource Your Control Room?

Mobile Supervisors doubling up as Controllers, Operations Managers being awoken in the middle of the night, one of your assignments acting as your control room, or simply seeking to release considerable financial resource being consumed by this vital function?

Certainly the first few examples are no longer acceptable to today’s demanding client base, if indeed they ever were! Gallinet’s Outsource Control Solution will provide you with a highly cost-effective and efficient service.

Our clients enjoy the ability to directly enter all their operational details such as assignment information or rosters via a secure web site using any PC with net access via the PeopleHours system. Information entered in this way is instantly available to our Control Room staff. Similarly clients have the ability to obtain reports on their staff's activities in real-time to their Smart Phone or PDA. You can quite literally sit at home and still know everything!

There are further benefits such as the option of allowing your staff view-only access to preview their working schedules via an employee portal or even giving your own clients the ability of viewing their own assignment records All this in total confidence that they are only seeing the information that relates to them, nothing else.

Indeed Gallinet's fully monitored service, including the supply of our web based scheduling and monitoring application PeopleHours, often costs less than just the costs associated with purchasing your own scheduling software solution, before you even start to include the considerable costs for staff and the control room facility itself.

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The Benefits of an Impartial Control Room

Serving your on-site staff, but working for you.

Our highly experienced and professional controllers are not subjected to the same potential peer pressure that can bear upon in-house staff who perhaps are dealing with their former on-site colleagues. Gallinet's controllers will file incident reports without comment or editorial, delivered with a sense of urgency and containing just the facts, good or bad.

We are not in the business's of telling you what you want to hear...
We are however totally focused on telling you what you need to hear...

All control actions fully audited and recorded

recording iconAll control actions fully audited and recorded

 

 

Duplex Telephone Recording

 

All calls into and out of the control room are recorded with recordings available to clients.

 

Complete audit of all actions taken

 

Every mouse click and key press is captured providing a total end-to-end record of all actions taken within the control room, transparent and visible to our clients.

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incon clockGallinet control room as your first call for alarm activations.

 

If you provide key holding or alarm response services our control room becomes the first call from central station or ARC. Unlike your mobile supervisory staff we are totally focused on answering calls, fast. Any delay risks the ARC from moving onto their next key holder, typically your own client.

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laptop iconSoftware provided as part of the service

 

Our fully featured schedule and control room software PeopleHours is included within the outsourced control room service.

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Amongst the many specific benefits of our Outsourced Control Room Service:
  • Telephone answered in your company identity 24 hours per day
    • Gallinet’s controllers all have many years experience in the industry, they are not call centre staff but professional security
      controllers, most of whom have all worked together in excess of 10 years. More...
  • Live monitoring of all assignments, staff on & check calls.
    • Clients call schedules are monitored by controllers taking agreed action in the event of any call not being received to prevent customer dissatisfaction in the event of late or absent staff whilst also providing legally required health and safety monitoring of both site and supervisory staff when working alone. (Note: Unlike some of our competitors Gallinet do NOT operate any premium rate telephone numbers for your staff calling into the Control Room or check call systems)
  • Automated Scheduling and Roster Checking
    • Clients can define a more often than not schedule for assignments that the system will continue to populate automatically
      only alerting you when an issue is detected, employee on holiday, training certificate expiring etc. The processes of rostering your
      assignments therefore becomes a far less time consuming undertaking. More...
  • Individual instructions for each and every assignment
    • Clients can define instructions globally or individually by assignment basis selecting different check call schedules or late
      arrival tolerances and escalation procedures to suit any specific client.
  • Alarm Activation receipt and notification
    • Gallinet’s control room will be your first key holder ensuring that calls reporting alarm activations are answered promptly and the
      information recorded accurately. They will then notify your response officer providing additional details regarding the assignment as he may require.
  • Fully audited record of all events / incidents.
    • Our systems record all calls received or made as well as date, time and CLI detail. All actions taken by controllers are recorded in a non-editable incident log available live to clients 24 hours per day and in real time via our secure web server.
  • Client on-line access to schedule systems
    • Our clients have on-line access to our scheduling, monitoring and reporting system, PeopleHours, providing many tools to assist all departments. More...
  • Management Information & Incident Reporting
    • All activities are fully reported from check calls received or missed, payroll and invoice information, personal and assignment
      records, staff holiday and sickness, staff qualifications and training records. All departments so authorised by the client can have access to these records via our on-line systems. The clients of our clients can have access also restricted to your requirements.
  • Automated SIA License Verification
    • Our systems will automatically connect to the SIA’s central database and verify the current status of all employees SIA licenses
      alerting management of any revoked or expired licenses. More...
  • Independent and Unbiased Reporting
    • Our controllers do not share a common employer with the staff they are monitoring and therefore are free from the pressures and
      influences that perhaps in-house staff feel upon them. This ensures that the facts are reported as they actually are, good or bad. Our clients benefit from a wholly truthful and accurate picture of their operations enabling them to meet their own contractual obligations and just as importantly, to know when they are not.
  • Disaster Recovery and Business Continuity Protection
    • As our systems are duplicated at several different geographical locations we are protected from power loss, floods and other events that would normally cripple most businesses. As our clients can access our services and their records from any internet connected PC they are also not reliant on their normal base of operations and therefore achieve a level of business continuity protection that would normally require a considerable financial investment to achieve. More...
More Generally the typical benefits of outsourcing by businesses's are best defined as:
  • Focus On Core Activities
    • When seeking to grow a company the back-office operations of a company will expand also. This expansion may start to consume resources (human and financial) at the expense of the core activities that will make your company successful. Outsourcing those activities will allow refocusing on those business activities that are important without sacrificing quality or service in the back-office.
  • Cost And Efficiency Savings
    • Back-office functions that are complicated in nature, but the size of your company is preventing you from performing it at a consistent and reasonable cost, is another advantage of outsourcing.
  • Reduced Overhead
    • Overhead costs of performing a particular back-office function are extremely high. Consider outsourcing those functions which can be moved easily.
  • Operational Control
    • Operations whose costs are running out of control must be considered for outsourcing. Departments that may have evolved over time into uncontrolled and poorly managed areas are prime motivators for outsourcing. In addition, an outsourcing company can bring better management skills to your company than what would otherwise be available.
  • Staffing Flexibility
    • Outsourcing will allow operations that have seasonal or cyclical demands to bring in additional resources when you need them and release them when you're done.
  • Continuity & Risk Management
    • Periods of high employee turnover will add uncertainty and inconsistency to the operations. Outsourcing will provided a level of continuity to the company while reducing the risk that a substandard level of operation would bring to the company.
  • Develop Internal Staff
    • A large project needs to be undertaken that requires skills that your staff do not possess. On-site outsourcing of the project will bring people with the skills you need into your company. Your people can work alongside of them to acquire the new skill set.