This window is used to select who should be notified by the application when a call being monitored using WorkMonitor / CallTaker is missed.
Select the Notification tab at the top of the window.
The table at the top of the window will display a list of all of the notifiees for the current branch. This information in set up in the Administration application: Organisation: Notifiees
The table at the bottom of the window will display a list of the notifiees that will receive missed call messages for the selected location.
To select a notifiee, click on the notifiee to be added, and then click on the ‘Add’ button displayed on the right of the record in the top table. The selected entry will be moved from the top table to the bottom table.
The following fields are used to determine the behaviour of the Notifications to be sent:
|Minutes||This is used to specify how long after an event becomes overdue that the message will be sent if the call has not been taken. This allows the notification function to be used to provide a second level escalation if required.|
|ON, OFF, CHK||These tick box settings allow you to determine which missed calls will be escalated to the selected notifiee. This feature allows, for example, different people to be notified different types of missed calls.|
Once you have set the values you require, click on the ‘Save’ button to save the changes.
To remove a notifiee, click on the notifiee to be removed, and then click on the ‘Remove’ button displayed on the right of the record in the bottom table. The selected entry will be moved from the bottom table to the top table.
The application is supplied with a default message format for email and SMS messages.